Shipping policy

SHIPPING POLICY

Where we ship
We ship to Australia, New Zealand, the United States, Canada and Europe.

Shipping rates
- Free standard shipping on orders of $135 or more, in Australia and internationally.
- Australian standard shipping: $3.99
- Australian express shipping: $5.99
- International shipping: $10.99
All prices are in AUD.

Processing time
Orders placed before 12pm (Perth time) on a business day are packed and dispatched the same day. Orders after 12pm go out the next business day. You'll receive a shipping confirmation email with your tracking link once your order has been dispatched.

Delivery times
Most Australian orders arrive within 4 to 9 business days of ordering. These are estimates, not guarantees, and actual times depend on the carrier and your location.
International orders usually arrive within 7 to 15 business days, depending on the destination and customs.

How do I track my order?
Use the tracking link in your shipping confirmation email. Tracking usually starts updating within 3 business days as your parcel moves through the carrier's system.

Split shipments
If your order has multiple items and one is temporarily out of stock, we may split the shipment and send the in-stock items first. You'll receive a separate tracking email for each parcel. There's no extra shipping cost for split shipments.

Peak season delays
During peak periods (mid-November to late December, and around Easter), carriers experience higher volumes and delivery may take an extra 2 to 5 business days. We'll note this on our site when it's happening.

Customs and duties
Australia: No customs or duties apply to domestic orders.
New Zealand: Orders under NZ$1,000 are generally not subject to GST or customs at the border. Orders over this amount may attract GST and customs charges, which are the customer's responsibility.
United States, Canada and Europe: Import taxes, duties or customs fees may apply depending on your country's rules. These charges are the customer's responsibility.

Missing or lost parcels
If your tracking shows delivered but you haven't received your parcel, please email us as soon as possible (ideally within 7 days) at support@ashvaneco.com with your order number. We'll work with the carrier to resolve it and usually have an answer within 3 to 5 business days. If a parcel is confirmed lost in transit, we'll send a replacement or issue a refund.

Wrong address?
We ship to the address entered at checkout. If you notice an error, email us at support@ashvaneco.com within 2 hours of ordering and we'll update it before dispatch. Once an order has been dispatched we can't change the address, but we can help arrange a redirect or return.

Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.

Questions? Email support@ashvaneco.com.