Refund policy

RETURNS AND REFUNDS

Our 60-day money-back guarantee

Our 60-day money-back guarantee runs from your order date and covers the 3 and 6 month bundles on single products, or Buy 2 and Buy 3 on kits. If you've used it daily for the full course and see no difference in your skin, we'll refund the full amount you paid. Skincare is a slow business and you can't judge it in a week — this guarantee is how we stand behind that.

How to claim

Email us at support@ashvaneco.com within 60 days of your order date, with your order number and a photo of the bottle, and tell us you'd like a refund under the guarantee.

You don't need to return anything. Keep the bottle. We'd rather you kept it than paid to ship it back across the country.

The two conditions

We check both from your order record, so there's nothing for you to prove.

- You bought enough product to complete the full course. One bottle lasts about four weeks, so a full course means more than one bottle.
- Enough time has passed since your order that you could have completed the course.

The 60 days start from the date you placed your order.

Faulty, damaged or wrong items

If your order arrives broken, faulty, or isn't what you ordered, email us at support@ashvaneco.com with your order number and a photo of the item, and we'll replace it or refund you. This is separate from the 60-day guarantee, and the two conditions above don't apply to it.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under it.

How refunds are paid

Approved refunds go back to your original payment method, for the full amount you paid.

Questions

Email us at support@ashvaneco.com and a real person will get back to you.