FAQ
How do I use the products?
Each one is a daily step. The Men's GHK-Cu Peptide Serum (two drops) and the Men's Ceramide Barrier Cream go on in the morning. The Men's Wrinkle Defense Serum and the Men's Under-Eye Recovery Cream go on at night. Buy the morning pair, the night pair, or the Men's Complete System and you get exactly that routine: two in the morning, two at night.
How long until I see a difference?
Skin changes slowly. Use each product every day for a couple of months before you judge it. Results vary from person to person.
Are the products fragranced?
The Men's Wrinkle Defense Serum is scented with bergamot, lemon myrtle and jasmine oils, and declares the allergens citral, limonene and linalool. The Men's Under-Eye Recovery Cream and the Men's Ceramide Barrier Cream are unscented.
Do you offer a guarantee?
Yes. Our 60-day money-back guarantee runs from your order date and covers the 3 and 6 month bundles on single products, or Buy 2 and Buy 3 on kits. You don't need to send anything back. It has two conditions, which we explain in full on our Returns and Refunds page. To make a claim, email support@ashvaneco.com with your order number.
What if my order arrives faulty or isn't what I ordered?
Email us at support@ashvaneco.com with your order number and a photo. That's handled as a standard refund or replacement and is separate from the guarantee. Nothing on this site limits your rights under the Australian Consumer Law.
Where do you ship, and what does it cost?
We ship to Australia, New Zealand, the United States, Canada and Europe. Standard shipping is free on all orders of $135 or more. Under that, Australian standard shipping is $3.99 and international is $10.99. Express shipping within Australia is $5.99 on any order. All prices are in Australian dollars.
How long will my order take?
Orders placed before 12pm (Perth time) on a business day are dispatched the same day, and most Australian orders arrive within 4 to 9 business days. You'll get a tracking link by email once your order is dispatched. These are estimates, not guarantees.
Can I change my delivery address after ordering?
Email us within 2 hours of ordering and we'll update it before dispatch. Once an order has been dispatched we can't change the address.
Will I be charged customs or duties?
Not on Australian orders. New Zealand orders under NZ$1,000 are generally not charged at the border. Import taxes or duties may apply in the United States, Canada and Europe, and those are the customer's responsibility.
How do I contact you?
Email support@ashvaneco.com. We reply within 1 to 2 business days.